Tateshina Shinyu’s Hospitality
To welcome our guests, we are offering welcome drink service at our lobby named “Misuzu Lounge & Bar.” There are draft beer, sparkling wine, juice and etc. Please have a luxury time while listening to chanson surrounded by thirty million books. (Service Hours: 14:00〜16:00)
Delicious Spring Water
Our hotel using only spring water from Yatsugatake Sanroku. Please taste our delicious spring water. (To prevent food poisoning, the water is chlorine-disinfected. You can rest assured.) Since the water is limited resource, please save water. Thank you for your understanding and cooperation. Under the guidance of healthcare center, we are setting residual chlorine concentration as 0.2PPM.
Kid’s meal is for a child as Child’s Rate B, Child’s Rate C, and Child’s Rate D. A child as Child’s Rate A is served the same meal as adult meal. Kid’s meal includes popular foods like Hamburg steak, fried prawn, salad, curry, puddings and etc. We can change the meal for both of children and adults who have allergy, so feel free to contact us.
For more information about child’s rate
- Child’s Rate A : 70% of adult’s rate
- An elementary school child who eats the same meal as adult meal
- Child’s Rate B : 50% of adult’s rate
- An elementary school child who eats kid’s meal
- Child’s Rate C : 30% of adult’s rate
- A child over the age of 4 who eats kid’s meal
- Child’s Rate D : 3,000 Yen (+tax)
- A child under the age of 3 who eats kid’s meal
- Child’s Rate E : 1,500 Yen (+tax)
- A child under the age of 3 who does not need meal
Lunch Service For Consecutive Stay
For guests staying more than two nights, we prepare a small lunch. Tateshina Shinyu Onsen is a hotel where you can have luxuryl and relaxing time while reading book surrounded by thirty million books, and healing your body in hot spring. You can feel free to stay our hotel with no need to worry about your lunch.
- About Emergency Exit And Evacuation Route
- Although we are taking all possible measures to disaster prevention, please make sure where the emergency exits, the evacuation routes and the fire extinguishers are for a rainy-day.
- Fire Safety Certification Mark
- Please follow the instructions of staff in emergency. (You cannot use elevators in emergency.)
- About Hospital
- It takes about 20 minutes to general hospital by car. Ambulance arrives our hotel in about 15 minutes.
- You can use free Wi-Fi in our hotel.
- Check in Check out
- Check in 14：00 Check out 10：00
- For valuables, please use safety box in your room. (Please be careful for losing the key). Also we can keep your valuables at front desk.
- You can pay the bill at front desk. We take Visa as well, please feel free to ask us at front desk for more information.
- Front Desk (Extension 9)
- If you have any question, please call us through extension telephone. You can call us any time for example in the situation of calling taxi, sickness and etc.
- Room Service
- For room service like drinks, please tell rooms staff or front clerk. (Room Service ends at 21:00)
- -Outside Call
- Please press “0” first, and after making sure the dial tone, please press the phone numbers. We will charge money for outside call.
- -Extension Call to other rooms
- To call to other rooms, you can just press the number of the room. (ex: When you call to the room of 366, press “366”.)
- -Morning Call
- Please lift the handset first, and after press “7,” you can set the time. (ex: Morning call at 7:00 am with your room number of 351, press 0700 351. 7:00am your room number You can hang up your phone after hearing the announce.
- Reservation for Massage (Extension 9)
- Please call to front desk. Sometimes we cannot take your reservation because of full of reservations, so please make a reservation early.
- Feel free to use the refrigerator in your room. You can buy drinks at our souvenir shop (close at 21:00) and from vending machine.
- Entertainment Goods
- Please call to front desk. We will bring them to your room.
- -Mah-jong 3,300Yen (tax included)
- - Go Game, Shogi 500Yen (tax included)
If you are staying our hotel on your birthday, please tell us by one day before your check-in date. We will prepare some memorial present for you.
Wedding Anniversary Present
If you are staying our hotel for your wedding anniversary, please tell us by one day before your check-in date. We will prepare some memorial present for you. We will support your fabulous stay.
We can prepare a flower arrangement according your budget. Also we will answer to your request of the way to surprise your partner like how to give it. We will support to make best situation to give it.
- -Free gift-wrapping
- -A Paper bag for the flower
- -Message card（limited to 30 characters）
We can prepare a cake for your anniversary. The cake will be made by Gouter which is a popular cake shop in Chino. Please choose a favorite cake according to your budget.
Support For Your Surprise
We will support your surprise to your important partner. After getting your plan detail, we will support as possible. Please feel free to tell us when you make a reservation.