Our Service

• Tateshina Shinyu’s Hospitality

  • Welcome drink

    To welcome our guests, we are offering welcome drink service at our lobby named “Misuzu Lounge & Bar.” There are draft beer, sparkling wine, juice and etc. Please have a luxury time while listening to chanson surrounded by thirty million books.
    (Service Hours: 14:00〜16:00)

    

  • Delicious Spring Water from Mt. Kita-yatsugatake

    Our hotel is using only spring water from the foothill of Mt. Kita-yatsugatake. Just by turning a faucet, you can get the fresh spring water. Please enjoy the delicious water anytime.
    (Under the guidance of healthcare center, the water is chlorine-disinfected.)

    

  • Kid’s meal

    Kid’s meal is for a child as Child’s Rate B, Child’s Rate C, and Child’s Rate D. A child as Child’s Rate A is served the same meal as adult meal. Kid’s meal includes popular foods like Hamburg steak, fried prawn, salad, curry, puddings and etc. We can change the meal for both of children and adults who have allergy, so feel free to contact us.

    For more information about child’s rate

    Child’s Rate A : 70% of adult’s rate

    An elementary school child who eats the same meal as adult meal

    Child’s Rate B : 50% of adult’s rate

    An elementary school child who eats kid’s meal

    Child’s Rate C : 30% of adult’s rate

    A child over the age of 4 who eats kid’s meal

    Child’s Rate D : 3,000 Yen (+tax)

    A child under the age of 3 who eats kid’s meal

    Child’s Rate E : 1,500 Yen (+tax)

    A child under the age of 3 who does not need meal

    

  • Lunch Service For Consecutive Stay

    For guests staying more than two nights, we prepare a small lunch. Tateshina Shinyu Onsen is a hotel where you can have luxuryl and relaxing time while reading book surrounded by thirty million books, and healing your body in hot spring. You can feel free to stay our hotel with no need to worry about your lunch.

    

• About Emergency

  About Emergency Exit And Evacuation Route

  Although we are taking all possible measures to disaster prevention, please make sure where the emergency exits, the evacuation routes and the fire extinguishers are for a rainy-day.

  Fire Safety Certification Mark

  Please follow the instructions of staff in emergency. (You cannot use elevators in emergency.)

  About Hospital

  It takes about 20 minutes to general hospital by car. Ambulance arrives our hotel in about 15 minutes.

• Service

  Wi-Fi

  You can use free Wi-Fi in our hotel.

  Check in

  Check out

  Check in 14：00

  Check out 10：00

  Valuables

  For valuables, please use safety box in your room. (Please be careful for losing the key). Also we can keep your valuables at front desk.

  Payment

  You can pay the bill at front desk. We take Visa as well, please feel free to ask us at front desk for more information.

  Front Desk

  (Extension 9)

  If you have any question, please call us through extension telephone. You can call us any time for example in the situation of calling taxi, sickness and etc.

  Room Service

  For room service like drinks, please tell rooms staff or front clerk. (Room Service ends at 21:00)

  Telephone

  -Outside Call

  Please press “0” first, and after making sure the dial tone, please press the phone numbers. We will charge money for outside call.

  -Extension Call to other rooms

  To call to other rooms, you can just press the number of the room. (ex: When you call to the room of 366, press “366”.)

  -Morning Call

  Please lift the handset first, and after press “7,” you can set the time.

  (ex: Morning call at 7:00 am with your room number of 351,
  　　press 0700 351.
  　　7:00am your room number
  You can hang up your phone after hearing the announce.

  Reservation for Massage (Extension 9)

  Please call to front desk. Sometimes we cannot take your reservation because of full of reservations, so please make a reservation early.

  Refrigerator

  Feel free to use the refrigerator in your room. You can buy drinks at our souvenir shop (close at 21:00) and from vending machine.

  Entertainment Goods

  Please call to front desk. We will bring them to your room.

  • -Mah-jong 3,300Yen (tax included)
  • - Go Game, Shogi 500Yen (tax included)

• Anniversary Service

  • A little present for preserve your memory

    As for those who choose our accommodation to celebrate their special days, such as birthday, wedding anniversary or other special days, we'll be appreciated and prepare a little present for you.
    While you determine to stay our accommodation, don't forget to tell us your stay is for celebrating purpose before a few days of the accommodation date.

    

  • Bouquet & Flower Arrangement

    We can prepare a flower arrangement according your budget. Also we will answer to your request of the way to surprise your partner like how to give it. We will support to make best situation to give it.
    ※Orders accepted up to 3 days prior to the date of stay.

    • -Free gift-wrapping
    • -A Paper bag for the flower
    • -Message card（limited to 30 characters）

    

    

    

  • Birthday Cake

    We can prepare a cake for your anniversary. The cake will be made by Gouter which is a popular cake shop in Chino. Please choose a favorite cake according to your budget.

    

    

    

  • Support For Your Surprise

    We will support your surprise to your important partner. After getting your plan detail, we will support as possible. Please feel free to tell us when you make a reservation.