Welcome to Tateshina Shinyu Onsen
There is not direct contact with guests, however it is essential to prepare and keep clean the room in order to make guests feel satisfied and relaxed.
Fortunately, while we may meet guests at the hotel, we greet them with smile and guests also great us with smile in returns. This is big encouragement for us. In order to guests to return Tateshina Shinyu Onsen again, we prepare rooms with all our heart.
Hotel Reception mainly concentrates on reservation process, Check in, assistance during the stay, sightseeing guidance, Check out and offering relaxing time for each by not being self-assertive.
We are trying to read the wishes of each guest in advance and to put the step first for making them to enjoy the stay.
Even at rainy, windy days, summer and winter, we stand by the entrance in order to welcome guests. We represent hotel`s face, as we welcomes guests first, where the impressions are settled from initial moments. Therefore, it is pride to be at this crucial position.
The contact with guests is for the short time, but within this minutes we serve with smile and full power for making them to feel that their on right place.
Importance of travel is serving the delicious local taste. For tasting“Shinshu mountain happiness”, we prepare two types of cuisine each season created originally by using local products so that they can enjoy with Suwa Sake and Nagano wine. We are working each day for creating originial delicious taste.
Breakfast starts with Tateshina local vegetable Sunny Salad and continues with six assorted dishes and Yudofu (simmered tofu by Shinshu soybin) which we promise will be wonderful start of the day.
We put all our energy and feeling while preparing each dish with maountain products. We would be extremely happy if guets can feel it by our cuisine.
The most important is communicating with guests about their travel. They talk about the dishes which they like most and appraising while I am serving a meal.
During the talk, when I recognize their interest, will move on more enjoyable topic for them. Guests feel happy by such a minor details more then I imagine. This moment is the most adorable for me and it is big motivation for the further activity.
Why I am here?! There is no the things which exist in cities here and opposite the things exits here, not in cities. Here is clear stream, not well-know Shingen`s hotspring which warm the body whole. The book corner which feels nostalgic. By rememmbering those moments, tracing the Bar`s whisky by finger.
At private dining space where local products, local sake and Nagano wine are served. Closing eyes and feels the taste of cuisine by chewing slowly. Additionally, staff`s smile. There is no such kind of luxury in city, so that I would like to guests to experience all this here.